RETURNING A PRODUCT

Under what circumstances can I return a product?

• Return for exchange or refund: As an iCasque.co.uk customer, you are free to return any product to us, without any justification, within 60 days following the delivery of your order.



• Return for after-sales service: Whether or not you purchased your product on iCasque.co.uk, we are committed to responding to all after-sales service requests, as long as the brand of the product concerned is an iCasque.co.uk partner (list of partner brands HERE: Our Brands).
  
  • If the product was purchased on iCasque.co.uk, use the return form directly HERE: Submit a return request
  
  
  • If the product was not purchased on iCasque.co.uk, please contact us directly by email at: [email protected]

How do I return a product?

To return a product to us, simply:

• Go to your customer account (My account), and click on "Submit a return request"


• Then select the order concerned by this return, and the product(s) you wish to return.


• Indicate the reason for your return from the drop-down menu, and in the case of a size or model exchange, or a return for after-sales service, let us know the size/model you would like in exchange, or the problem with your product.

Note: If you have ordered a product that does not fully satisfy you, you can return it to us and choose one of the following 3 options:

• Exchange of the product
• Store credit for the value of the product
• Refund of the product

In all cases, your request will be processed within 24 hours (business days) of its registration.


Return shipping costs:

Please note that since Brexit, we are unfortunately no longer able to offer free returns from the United Kingdom. Return shipping costs are therefore the customer's responsibility.

For more information on returns, feel free to contact our customer service by email: [email protected]